Shipping policy

Shipping & Processing

Orders are typically processed within 4–5 business days, excluding weekends and holidays. During high-volume periods, holidays, launches, or severe weather conditions, processing times may be extended.

Once your order ships, you will receive a tracking number by email. Please allow time for the carrier to update tracking information after your package is scanned.

Shipping Accuracy

Please review your shipping address, apartment or suite number, ZIP code, phone number, and email address carefully before placing your order.

LYÖRRÄ is not responsible for orders delivered to an incorrect address provided at checkout, refused packages, carrier delays, or packages marked as delivered by the shipping carrier.

If you notice an address error after placing your order, please contact us as soon as possible. We will do our best to assist before the order ships, but we cannot guarantee changes once fulfillment has started.

Warm Weather Shipping

Some products may be sensitive to heat during transit. During warmer months or high-temperature periods, we may ship orders earlier in the week, typically Monday through Wednesday, to help reduce extended carrier transit time over weekends.

Once a package has been transferred to the shipping carrier, transit conditions are outside our control.

Local Pickup

Local pickup may be available by prior appointment only. Pickup availability, location, and timing must be confirmed 24 hours before arrival.

Damaged, Defective, or Incorrect Items

Report Within 24 Hours

Please inspect your order immediately upon delivery. If your item arrives damaged, defective, broken, leaking, or incorrect, please contact us within 24 hours of delivery so we can review the issue.

To help us resolve the matter, please include:

  • your order number

  • photos of the damaged item

  • photos of the packaging

  • photos of the shipping label

  • a brief description of the issue

Safety Notice

If an item arrives broken, leaking, shattered, or otherwise unsafe to handle, please use caution and safely dispose of the damaged product and packaging if needed.

Do not burn or use any candle, wax product, vessel, or item that appears cracked, broken, unstable, leaking, contaminated, or defective.

Resolution

After reviewing the information provided, we may offer one of the following at our discretion:

  • replacement

  • store credit

  • refund

  • partial refund

  • another appropriate resolution

Resolution options may depend on product availability, order details, and the nature of the issue.

Carrier Delays, Lost Packages & Delivered Package
Once an order has been transferred to the shipping carrier, delivery timing and handling are outside our direct control.

LYÖRRÄ is not responsible for:

  • carrier delays
  • weather delays
  • lost packages after carrier acceptance
  • packages marked delivered by the carrier
  • packages delivered to an incorrect address provided at checkout
  • stolen packages after delivery
  • heat exposure during transit
  • delays caused by holidays, natural events, or service disruptions

If your package is delayed, lost, or marked delivered but not received, please contact the carrier directly using your tracking number. We are happy to provide order details needed to support your carrier claim.