Refund policy

Return Eligibility

We accept return requests for eligible items within 14 days of delivery.

To qualify for a return, the item must be:

  • unused

  • unopened

  • in its original packaging

  • in the same condition received

  • accompanied by proof of purchase

For hygiene, safety, and quality reasons, used, opened, burned, melted, altered, or damaged products are not eligible for return.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to an error on our part.

We recommend using a trackable shipping method. LYÖRRÄ  is not responsible for return packages that are lost, delayed, damaged, or delivered incorrectly by the carrier.

Non-Returnable Items

The following items are final sale and not eligible for return, exchange, or refund:

  • sale or clearance items

  • sample products

  • discovery/sample sets, if opened

  • gift cards

  • digital products

  • downloadable resources

  • consultations

  • custom-made products

  • personalized products

  • private-label or special-order items

  • products that have been used, opened, burned, or altered

Exchange Policy

At this time, we do not offer direct exchanges.

The fastest way to receive a different item is to return the eligible product according to our return policy. Once your return is approved, you may place a new order for the item you prefer.

Please review product descriptions, fragrance profiles, size details, and usage information before placing your order.

Because scent preference is personal, we do not offer returns or exchanges based solely on fragrance preference after a product has been opened or used.

Refund Processing

Once your return is received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method within 10 business days. Your bank, credit card provider, or payment processor may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us for assistance.

Partial refunds may be issued for items returned with missing components, incomplete packaging, or other issues that affect resale condition.