Refund and Exchange

Refunds: 
We offer hassle free Refunds for unopened products.
You can request a returns within 7 days after receiving the product 
To be eligible for a return,  item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. If damaged during shipping pls contact us on illuminate@illuminatecnc.com 

Return shipment will be your responsibility.

We deeply care about your experience and satisfaction. Should you have any concerns or require assistance, please connect via email at illuminate@illuminatecnc.com. We are committed to making things right.

Please verify the Fragrance profile before placing the order to ensure your likings as exchanges are not offered at the moment .

Damaged in transits 
We are committed to provide you the best experience. It's Important for you to inspect your order upon receiving and contact us immediately no longer than 48 hours if the item is defective, damaged or if you receive the wrong item, so that we can ensure an outcome to ensure your satisfaction. 

Please Safely discard the product, in case the product you received is damaged, broken or seems defective to you  to prevent any incidents. 

Unfortunately, we cannot accept returns, exchange or refunds for 
On Sale items, clearance, Sample products, Gift Cards, Digital Service, Consultations and/or custom made products. 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, contact us Partial refunds may be issued for those Items are missing parts.